Long-Term Care Ombudsman Council

Address

111 S Sapodilla Avenue, Suite 125A, B&C
West Palm Beach, FL 33401

(561) 837-5038

http://ombudsman.myflorida.com

AKA:

LTC Ombudsman Council

Description:

The Long-Term Care Ombudsman Program advocates for residents of skilled nursing facilities, assisted living facilities and adult family care homes. Ombudsmen investigate and resolve complaints submitted by, or on behalf of, residents of long-term facilities.

Hours:

Monday-Friday / 8 am-5 pm

Is Shelter?

No

Related Resource

Date of Official Change:

August 29, 2023

Address Listings

Mailing

111 S SAPODILLA AVE STE 125A B&C
West Palm Beach, FL 33401

Physical (Primary)

111 S Sapodilla Avenue, Suite 125A, B&C
West Palm Beach, FL 33401

Contacts

Jo-Ann Quiles

Primary Contact

District Ombudsman Manager

quilesja@elderaffairs.org

Phone Numbers

MAIN SITE PHONE

(561) 837-5038

Fax

(561) 650-6885

Toll-Free Phone

(888) 831-0404

Description

The Long-Term Care Ombudsman Program advocates for residents of skilled nursing facilities, assisted living facilities and adult family care homes. Ombudsmen investigate and resolve complaints submitted by, or on behalf of, residents of long-term facilities.

Hours

Monday-Friday / 8 am-5 pm

Required Documents

Contact agency.

Eligibility

Anyone wanting information or to register a complaint concerning a nursing home, assisted living facility, or adult family care home.

Fees

No fees charged.

Intake Procedure

Contact by phone.

Languages

English, Bilingual callers can receive assistance thru Language Line Services over-the-phone interpretation.

Service Area

Palm Beach County, Indian River County, Martin County, Okeechobee County, Saint Lucie County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Indian River County
      • Martin County
        • Okeechobee County
          • Palm Beach County
            • Saint Lucie County

            Contact

            Name:
            Jo-Ann Quiles
            Title:
            District Ombudsman Manager

            Telephone Numbers

            Number:
            561-837-5038
            Type:
            Service Phone
            Name:
            MAIN SITE PHONE
            Edit Service DetailsClick here to see this service (DD-1500.0080) and related services within the Service Tree.

            Description

            The Long-Term Care Ombudsman Program advocates for residents of skilled nursing facilities, assisted living facilities and adult family care homes. Ombudsmen investigate and resolve complaints submitted by, or on behalf of, residents of long-term facilities.

            Hours

            Monday-Friday / 8 am-5 pm

            Required Documents

            Contact agency.

            Eligibility

            Anyone wanting information or to register a complaint concerning a nursing home, assisted living facility, or adult family care home.

            Fees

            No fees charged.

            Intake Procedure

            Contact by phone.

            Languages

            English, Bilingual callers can receive assistance thru Language Line Services over-the-phone interpretation.

            Service Area

            Palm Beach County, Indian River County, Martin County, Okeechobee County, Saint Lucie County

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Florida
              • Indian River County
                • Martin County
                  • Okeechobee County
                    • Palm Beach County
                      • Saint Lucie County

                      Contact

                      Name:
                      Jo-Ann Quiles
                      Title:
                      District Ombudsman Manager

                      Telephone Numbers

                      Number:
                      561-650-6885
                      Type:
                      Service Fax
                      Name:
                      Fax
                      Number:
                      561-837-5038
                      Type:
                      Service Phone
                      Name:
                      MAIN SITE PHONE
                      Number:
                      888-831-0404
                      Type:
                      Service Phone
                      Name:
                      Toll-Free Phone
                      Edit Service DetailsClick here to see this service (FT-4950) and related services within the Service Tree.

                      Description

                      The Long-Term Care Ombudsman Program advocates for residents of skilled nursing facilities, assisted living facilities and adult family care homes. Ombudsmen investigate and resolve complaints submitted by, or on behalf of, residents of long-term facilities.

                      Hours

                      Monday-Friday / 8 am-5 pm

                      Required Documents

                      Contact agency.

                      Eligibility

                      Anyone wanting information or to register a complaint concerning a nursing home, assisted living facility, or adult family care home.

                      Fees

                      No fees charged.

                      Intake Procedure

                      Contact by phone.

                      Languages

                      English, Bilingual callers can receive assistance thru Language Line Services over-the-phone interpretation.

                      Service Area

                      Palm Beach County, Indian River County, Martin County, Okeechobee County, Saint Lucie County

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Florida
                        • Indian River County
                          • Martin County
                            • Okeechobee County
                              • Palm Beach County
                                • Saint Lucie County

                                Contact

                                Name:
                                Jo-Ann Quiles
                                Title:
                                District Ombudsman Manager

                                Telephone Numbers

                                Number:
                                561-837-5038
                                Type:
                                Service Phone
                                Name:
                                MAIN SITE PHONE
                                Number:
                                888-831-0404
                                Type:
                                Service Phone
                                Name:
                                Toll-Free Phone
                                Edit Service DetailsClick here to see this service (DD-1500.4280-600) and related services within the Service Tree.

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