Florida Power & Light
Address
700 Universe Boulevard
PO Box 14000
Juno Beach, FL 33408
(800) 226-3545
AKA:
FPL
Description:
The largest electric utility in Florida and one of the largest rate-regulated utilities in the United States. FPL serves more than 4.8 million customer accounts in Florida.
Hours:
Contact by phone for information.
Is Shelter?
No
Related Resource
Date of Official Change:
January 4, 2024
Address Listings
Physical (Primary)
700 Universe Boulevard
PO Box 14000
Juno Beach, FL 33408
Mailing
700 Universe Blvd
PO Box 14000
Juno Beach, FL 33408
Contacts
Armando Pimentel
Primary Contact
Chairman and CEO
Phone Numbers
MAIN SITE PHONE Customer Care Center
(800) 226-3545
Electric Service Maintenance/Repair Phone
(800) 468-8243
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Special Notes/Funding
Power Outage
Description
To report regarding your power outage: call us at 1-800-4OUTAGE (1-800-468-8243).
Hours
Every day / 24 hours
Required Documents
Contact agency for information.
Eligibility
No restrictions.
Fees
No fees charged.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
62Plus Payment Plan
Description
An optional payment plan designed to extend the pay-by-date for customers who depend on Social Security, disability or similar benefits. For customers who qualify, the pay-by-date is adjusted to 31 calendar days.
Hours
Every day / 24 hours
Required Documents
Contact agency for information.
Eligibility
To qualify for FPL 62PLUS 1. Primary income must be from a fixed income source, such as: Social Security; Civil Service or retirement benefits and 2. The electric account must be in their name and paid up to date at the time of enrollment.
Fees
No fees charged.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
Medical Essential Service Program
Description
This program flags the customer's account to indicate special medical needs at that address. Qualifying medical equipment includes, but is not limited to, oxygen concentrator, and ventilator/respirator. The program does not guarantee uninterrupted service or exempt customer from payment of electric bill. Customers are advised to acquire back-up power supplies and develop a contingency plan should loss of power occur. A medical physician certification is required.
Hours
Every day / 24 hours
Required Documents
Medical physician certification is required.
Eligibility
A customer is eligible if they have operating electric-powered medical equipment used continuously or as specified by their physician, necessary to sustain the life of or avoid serious medical complications requiring immediate hospitalization of the customer or permanent resident at the service address.
Fees
No fees charged.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
FPL Special Consumer Services Programs
Description
Ways to Pay Your Bill Automatic Bill Pay - A free service that allows to have your bill amount automatically deducted from your bank account every month on the date you select within qualifying period. Pay Online - Pay your bill immediately. FPL will debit bank account and credit payment to FPL account within minutes. Credit/Debit Card Payment - Partners with Western Union Speedpay to provide an easy way to pay your FPL bill using your credit card. Small fee applies. For more information www.fpl.com/paycard. Pay by Phone - Allows client to check balance due and pay bill with a check from a touch-tone phone and have it posted to account within minutes. CheckFree and Local Bank - Option to pay bill electronically through providers like CheckFree or a local bank. Pay Agents - call 1-800-226-3545 for a listing of our pay agents. Pay Agents may charge a nominal fee. Some agents will discontinue accepting checks. All agents will stop taking money orders and cashier's checks. Locate Pay Agent locations www.fpl.com/payagent. Some businesses offer to send payment to FPL on customer behalf for a fee, without being authorized by FPL. Use of unauthorized payment locations may result in delay of up to 7 business days for payment to post to a customers FPL account. By Mail - Mail a check or money order, and if need to expedite payment a special mailing address will be provided. Ways to Receive Bill E-Mail Bill - Convenient environmentally friendly way to receive and review bill securely via e-mail at no cost. CheckFree and Local Bank - Receive bill electronically through providers like CheckFree or local bank. By Mail - Receive bill by standard U.S. Mail.
Hours
Everyday / 24 hours
Required Documents
Contact agency for information.
Eligibility
No restrictions.
Fees
Contact by phone.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
Budget Billing
Description
Assists customers in avoiding the peaks and valleys of monthly electric bills. Monthly electric usage is levelized over a 12 month period, allowing customers to budget payments for electric service.
Hours
Every day / 24 hours
Required Documents
Contact agency for information.
Eligibility
No restrictions.
Fees
No fees charged.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
Automatic Bill Pay
Description
Automatic Bill Pay is a free service that allows customers to have monthly FPL bill payments automatically debited from their bank account. Payments are withdrawn according to the schedule client selects within the qualifying period.
Hours
Every day / 24 hours
Required Documents
Contact agency for information.
Eligibility
No restrictions.
Fees
No fees charged.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
How to Spot a Scam. What to do.
Description
Suspect a scammer? Hang up, call police, call utility provider at phone number on bill. Person calling pretends to be from your utility and threatens to turn off power, water or natural gas service to home and demands immediate payment with a prepaid debit card. Do not pay over the phone if immediate payment with a prepaid debit card is demanded to avoid disconnection.
Required Documents
Contact agency for information.
Eligibility
No restrictions.
Fees
No fees charged.
Intake Procedure
Contact agency.
Languages
English
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
Friendly Reminder
Description
Customers can use this free service to designate an additional party to receive notification of any final notices that may be rendered on their account before power is shut off for non-payment.
Hours
Every day / 24 hours
Required Documents
Contact agency for information.
Eligibility
No restrictions.
Fees
No fees charged.
Intake Procedure
Contact by phone.
Languages
English.
Service Area
Most of Florida
Geography Served
- Florida
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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