Florida Public Service Commission

Address

2540 Shumard Oak Boulevard
Tallahassee, FL 32399-0850

(850) 413-6100

http://www.floridapsc.com

AKA:

FPSC

Description:

Regulates investor owned Florida utility companies. Investigates complaints against public utilities on behalf of customers. Provides information and applications for the Lilfeline Assistance Program. Consumers may receive a Lifeline discount for voice service, broadband service, or a bundle with both, but each household may only receive one discount.

Hours:

Monday-Friday / 8 am-5 pm

Is Shelter?

No

Related Resource

Date of Official Change:

February 2, 2024

Address Listings

Physical (Primary)

2540 Shumard Oak Boulevard
Tallahassee, FL 32399-0850

Mailing

2540 Shumard Oak Blvd
Tallahassee, FL 32399-0850

Contacts

Gary Clark

Primary Contact

Commissioner

contact@psc.state.fl.us

Phone Numbers

MAIN SITE PHONE Local Consumer Assistance Line

(850) 413-6100

Fax

(800) 511-0809

Toll-Free Consumer Assistance Line

(800) 342-3552

Description

Regulates investor owned Florida utility companies. Investigates complaints against public utilities on behalf of customers. Provides information and applications for the Lilfeline Assistance Program. Consumers may receive a Lifeline discount for voice service, broadband service, or a bundle with both, but each household may only receive one discount.

Hours

Monday-Friday / 8 am-5 pm

Required Documents

Contact by phone.

Eligibility

Assists customers of PSC regulated utility companies.

Fees

No fees charged.

Intake Procedure

Contact by phone, fax, internet and walk-ins.

Languages

English, Spanish.

Service Area

State of Florida

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida

    Contact

    Name:
    Gary Clark
    Title:
    Commissioner
    Email:
    contact@psc.state.fl.us

    Telephone Numbers

    Number:
    800-511-0809
    Type:
    Fax
    Name:
    Fax
    Number:
    850-413-6100
    Type:
    Service Phone
    Name:
    MAIN SITE PHONE Local Consumer Assistance Line
    Number:
    800-342-3552
    Type:
    Service Phone
    Name:
    Toll-Free Consumer Assistance Line
    Edit Service DetailsClick here to see this service (DD-2100.2500) and related services within the Service Tree.

    Description

    Regulates investor owned Florida utility companies. Investigates complaints against public utilities on behalf of customers.

    Hours

    Monday-Friday / 8 am-5 pm

    Required Documents

    Contact by phone.

    Eligibility

    Assists customers of PSC regulated utility companies.

    Fees

    No fees charged.

    Intake Procedure

    Contact by phone, fax, internet and walk-ins.

    Languages

    English, Spanish.

    Service Area

    State of Florida

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida

      Contact

      Name:
      Gary Clark
      Title:
      Commissioner
      Email:
      contact@psc.state.fl.us

      Telephone Numbers

      Number:
      800-511-0809
      Type:
      Fax
      Name:
      Fax
      Number:
      850-413-6100
      Type:
      Service Phone
      Name:
      MAIN SITE PHONE Local Consumer Assistance Line
      Number:
      800-342-3552
      Type:
      Service Phone
      Name:
      Toll-Free Consumer Assistance Line
      Edit Service DetailsClick here to see this service (DF-8000.6600) and related services within the Service Tree.

      Description

      Provides information and applications for the Lilfeline Assistance Program. Consumers may receive a Lifeline discount for voice service, broadband service, or a bundle with both, but each household may only receive one discount. Monthly discounts to low-income consumers on basic residential telephone service, available only to eligible consumers.

      Hours

      Monday-Friday / 8 am-5 pm

      Required Documents

      Contact by phone.

      Eligibility

      Adults of any age. Florida consumers qualify for Lifeline by participating in one of a number of federal assistance programs, or by having an income that is 150% or below the federal poverty guidelines.

      Fees

      No fees charged.

      Intake Procedure

      Contact by phone, fax, website for application www.fl oridaopc.gov/lifeline.cfm

      Languages

      English, Spanish.

      Service Area

      State of Florida

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Florida

        Contact

        Name:
        Gary Clark
        Title:
        Commissioner
        Email:
        contact@psc.state.fl.us

        Telephone Numbers

        Number:
        800-511-0809
        Type:
        Fax
        Name:
        Fax
        Number:
        800-342-3552
        Type:
        Service Phone
        Name:
        Toll-Free Consumer Assistance Line
        Edit Service DetailsClick here to see this service (BV-8900.9120-850) and related services within the Service Tree.

        Description

        Regulates investor owned Florida utility companies. Investigates complaints against public utilities on behalf of customers.

        Hours

        Monday-Friday / 8 am-5 pm

        Required Documents

        Contact by phone.

        Eligibility

        Assists customers of PSC regulated utility companies.

        Fees

        No fees charged.

        Intake Procedure

        Contact by phone, fax, internet and walk-ins.

        Languages

        English, Spanish.

        Service Area

        State of Florida

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Florida

          Contact

          Name:
          Gary Clark
          Title:
          Commissioner
          Email:
          contact@psc.state.fl.us

          Telephone Numbers

          Number:
          800-511-0809
          Type:
          Fax
          Name:
          Fax
          Number:
          850-413-6100
          Type:
          Service Phone
          Name:
          MAIN SITE PHONE Local Consumer Assistance Line
          Number:
          800-342-3552
          Type:
          Service Phone
          Name:
          Toll-Free Consumer Assistance Line
          Edit Service DetailsClick here to see this service (DD-1500.9650) and related services within the Service Tree.

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