Palm Beach County Consumer Affairs

Address

50 South Military Trail, Suite 201
West Palm Beach, FL 33415

(561) 712-6600

http://www.pbcgov.com/consumer

Description:

Provides investigators and clerical support staff charged with administering the Palm Beach County Consumer Affairs, Moving, Water Taxi, Price Gouging, Towing/Immobilization, Vehicle for Hire, Adult Entertainer and Home Caregiver Ordinances. This is done through informal mediation, investigation and enforcement.

Investigate, negotiate, and mediate consumer complaints against businesses with a goal of avoiding any future conflicts and misunderstandings. Protect consumers and businesses from unlawful, deceptive and unfair trade practices by the enforcement of existing Ordinance laws and regulations.

Hours:

Monday-Friday / 8 am-5 pm

Is Shelter?

No

Related Resource

Date of Official Change:

January 22, 2024

Address Listings

Physical (Primary)

50 South Military Trail, Suite 201
West Palm Beach, FL 33415

Mailing

50 S Military Trl Ste 201
West Palm Beach, FL 33415

Contacts

http://www.facebook.com/pbcgov

Rob Shelt

Director

(561) 712-6606

rshelt@pbcgov.org

Phone Numbers

MAIN SITE PHONE West Palm Beach

(561) 712-6600

Fax

(561) 712-6610

Toll-Free Boca/Delray/Glades Phone

(888) 852-7362

Description

Extends consumer protections to Palm Beach County residents through licensing and enforcement of ordinances for several industries including moving, water taxi, towing & immobilization, vehicle for hire, adult entertainer and the home caregivers. Investigate, negotiate, and mediate consumer complaints against businesses with a goal of avoiding any future conflicts and misunderstandings. Protect consumers and businesses from unlawful, deceptive and unfair trade practices by the enforcement of existing Ordinance laws and regulations.

Hours

Monday-Friday / 8 am-5 pm

Required Documents

None required.

Eligibility

Resident of county or transaction must have occurred in the county. Unable to assist with the following disputes: business vs. business, disputes against government agencies (those government agencies have a process in place for this dispute), private individuals vs. private individuals, claims currently filed in court or already adjudicated.

Fees

Program Fees are listed on website www.pbcgov.com/consumer

Intake Procedure

Consumer vs Business Disputes may be filed directly online via website, www.pbcgov.com/consumer or consumers may download complaint forms from website, complete and submit by USPS mail, or via email to consumer@pbcgov.org. Licensing requirements, application processes are listed on website.

Languages

English, Spanish.

Service Area

Palm Beach County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Palm Beach County

    Telephone Numbers

    Number:
    561-712-6600
    Type:
    Service Phone
    Name:
    MAIN SITE PHONE West Palm Beach
    Number:
    888-852-7362
    Type:
    Service Phone
    Name:
    Toll-Free Boca/Delray/Glades Phone
    Edit Service DetailsClick here to see this service (DD-1500.4050) and related services within the Service Tree.

    Description

    Provides investigators and clerical support staff charged with administering the Palm Beach County Consumer Affairs, Moving, Water Taxi, Price Gouging, Towing/Immobilization, Vehicle for Hire, Adult Entertainer and Home Caregiver Ordinances. This is done through informal mediation, investigation and enforcement. Investigate, negotiate, and mediate consumer complaints against businesses with a goal of avoiding any future conflicts and misunderstandings. Protect consumers and businesses from unlawful, deceptive and unfair trade practices by the enforcement of existing Ordinance laws and regulations.

    Hours

    Monday-Friday / 8 am-5 pm

    Eligibility

    Resident of county or transaction must have occurred in the county.

    Fees

    No fees charged.

    Intake Procedure

    Consumer vs Business Disputes may be filed directly online via website, www.pbcgov.com/consumer or consumers may download complaint forms from website, complete and submit by USPS mail, or via email to consumer@pbcgov.org. Licensing requirements, application processes are listed on website.

    Languages

    English, Spanish.

    Service Area

    Palm Beach County

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida
      • Palm Beach County

      Telephone Numbers

      Number:
      561-712-6600
      Type:
      Service Phone
      Name:
      MAIN SITE PHONE West Palm Beach
      Number:
      888-852-7362
      Type:
      Service Phone
      Name:
      Toll-Free Boca/Delray/Glades Phone
      Edit Service DetailsClick here to see this service (DD-2100.2500) and related services within the Service Tree.

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