Palm Tran CONNECTION
Address
50 South Military Trail, Suite 101
West Palm Beach, FL 33415
(561) 649-9838
AKA:
CONNECTION
Description:
Provides door-to-door service for Palm Beach County's senior citizens, residents with disabilities, and ADA-eligible visitors through the following programs: Americans with Disabilities Act (ADA) Program; Division of Senior and Veteran Services (DSVS) Program; Transportation Disadvantaged (TD) Program
Hours:
Administrative Office: Monday-Friday / 8 am-4:30 pm.
Handicap Accessible?
Yes
Is Shelter?
No
Related Resource
Date of Official Change:
August 26, 2025
Address Listings
Physical (Primary)
50 South Military Trail, Suite 101
West Palm Beach, FL 33415
Mailing
50 South Military Trail, Suite 101
West Palm Beach, FL 33415
Contacts
Ron Jones
Phone Numbers
MAIN SITE PHONE Customer Service, Eligibility Phone
(561) 649-9838
Bus Pass Sales Phone
(877) 930-4287
Disability Related Transportation Fax
(561) 514-8365
Senior Ride Program Fax
(561) 514-8365
Toll-free, outside local calling area Phone
(877) 870-9849
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Palm Tran CONNECTION is a shared ride, door-to-door paratransit service that provides transportation for disabled residents and visitors in Palm Beach County through the following programs: Americans with Disabilities Act (ADA) Program; Division of Senior and Veteran Services (DSVS) Program; Transportation Disadvantaged (TD) Program. TRANSPORTATION DISADVANTAGED BUS PASS PROGRAM: Applicants can purchase a 31-day Bus Pass by completing a Bus Pass Registration and Eligibility Form, providing a photo ID, proof of legal status, and proof of income. Contact the office for a list of acceptable forms of proof.
Hours
RESERVATIONS: Reservations are accepted Monday through Saturday from 7 am to 5 pm; Sunday and holidays from 8 am to 5 pm. Trips can be reserved 1 to 3 days in advance. Next-day trip reservations must be made by 5 pm the day before travel. SERVICE HOURS: Call for service hours.
Required Documents
Photo ID.
Eligibility
Contact the agency to determine eligibility. Must have a disability that prevents the use of Palm Tran's fixed bus route service. Must complete an Application for Paratransit Eligibility. Call to request an application: 561-649-9838, option 7.
Fees
$3.50 each one-way trip. No Charge for DSVS Eligible Riders -Trips limited to meal-sites, designated route times only. Personal Care Attendants (PCA's) travel Free. Fares must be paid in cash (exact change only) or with Tickets to Ride.
Intake Procedure
Contact agency.
Languages
English, Spanish, Creole.
Service Area
ADA service is available to eligible individuals in the area east of the Florida Turnpike in Palm Beach County, from the North County Line to the South County Line (Core Service Area). ADA service is also accessible within 3/4 miles of a Palm Tran fixed route that covers routes outside of the Core Service Area
Geography Served
- Florida
- Palm Beach County
- Palm Beach County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Bus Pass Sales. See the website for further information on pricing and eligibility requirements.
Hours
Monday-Friday / 8 am-4:30 pm
Required Documents
Photo ID, proof of legal status, and proof of income.
Eligibility
Contact agency or visit website www.palmtran.org for eligibility requirements.
Fees
Contact agency or visit website.
Intake Procedure
Contact agency.
Languages
English, Spanish, Creole.
Service Area
Palm Beach County
Geography Served
- Florida
- Palm Beach County
- Palm Beach County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Provides a flexible transit service along routes for Belle Glade, Pahokee, and South Bay. Four routes serve these communities, with schedule details available at www.palmtran.org. Anyone can call to have the vehicle leave its route for a pickup or drop-off at least two hours in advance.
Hours
Seven days a week, see website for schedule.
Required Documents
Photo ID.
Eligibility
Everyone can use the service.
Fees
Fare is $1.00, plus 50 cents for an off route pick up or drop off, ride free with ADA Connection Card.
Intake Procedure
Contact agency.
Languages
English, Spanish, Creole.
Service Area
Belle Glade, Pahokee, South Bay.
Geography Served
- Florida
- Palm Beach County
- Belle Glade
- Pahokee
- South Bay
- Palm Beach County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Palm Tran CONNECTION is a shared, door-to-door paratransit service providing transportation for disabled residents and visitors in Palm Beach County through programs such as the Americans with Disabilities Act (ADA), Division of Senior Services (DOSS), and Transportation Disadvantaged (TD). Reservations are accepted Monday through Saturday from 8 am to 5 pm, and on Sunday from 8 am to 5 pm. You can book a trip 1 to 3 days in advance. Same-day reservations must be made by 5 pm the day before your trip. TRANSPORTATION DISADVANTAGED BUS PASS PROGRAM: Applicants can buy a 31-day Bus Pass by filling out a Bus Pass Registration and Eligibility Form and providing a photo ID, proof of legal status, and proof of income. Contact the office for a list of acceptable documents.
Hours
Call for Service hours
Required Documents
Photo ID.
Eligibility
-Must have a disability that prevents the use of Palm Tran's fixed bus route service. -Must complete an Application for Paratransit. -Call to request an application. -For Division of Senior Services (DOSS) Program, contact Palm Beach County Division of Senior Services at (561) 355-4750.
Fees
$3.50 each one-way trip. -No Charge for DOSS Eligible Riders -Trips limited to meal-sites, designated route times only. -Personal Care Attendants (PCA's) travel Free. -Fares must be paid in cash (exact change only) or with Tickets to Ride.
Intake Procedure
Contact agency.
Languages
English, Spanish, Creole.
Service Area
ADA service is available for ADA-eligible individuals in the east part of the Florida Turnpike in Palm Beach County, from the North County Line to the South County Line (Core Service Area). ADA service is also provided within 3/4 miles of a Palm Tran fixed bus route, including routes outside the Core Service Area.
Geography Served
- Florida
- Palm Beach County
- Palm Beach County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Send profile information to an email address.
Provide your email address to receive information about Palm Tran CONNECTION.
Sent!
Close this fieldSend a condensed resource profile to your phone via text message (SMS).
Select your cell carrier and provide your phone number to receive information about Palm Tran CONNECTION.
Sent!
Close this field